“The Cohen Brown sales and service methodology plays a significant role in our success. We have used their programs for almost seven years. They have enabled us to steadily progress toward our goal to offer a great customer experience – unbeatable service and value through quality conversations with every customer, every time. It’s so simple, so effective, and customers love it. Everyone wins – staff, customers, and shareholders.”

Susan Basile,
General Manager, Direct Sales and Service,
Bank of New Zealand
 
Press Releases
05/01/2008
Cohen Brown Client, Comerica Receives Highest Marks for Contact Center's Ability to Cross-Sell in Mystery Shop Study
Receiving a score twice the industry average, Comerica's contact center was ranked number one in cross-selling ability and second overall across all categories, according to an independent mystery shop study.
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12/29/2006
Cohen Brown Call Center Client Wins Top Bank Award at Best In The World Competition
Bank of New Zealand Tops All Banks at Contact Center World Awards and Wins Silver for 'Best Customer Service' Across All Industries.
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08/25/2006
Cohen Brown Client, Bank of New Zealand, Sweeps Industry Awards for Fourth Year in a Row
Four-time recipient of New Zealand's CRM Contact Centre Diamond Award, Bank of New Zealand added the distinction of winning Asia Pacific's 'Best Customer Service' award.
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