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Leading Breakthrough Service Performance (LBSP)
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| Leading Breakthrough Service Performance lays the foundation for a successful service culture by teaching a unique, action-focused leadership process that can be applied to any business environment.
The program is specifically designed to increase perception of service excellence by teaching managers to use structured coaching, motivation, and team building to improve employee performance. A few program highlights include- Converting strategic concepts into tactical action plans utilizing the Cohen Brown Big Five process
- A comprehensive Seven-Step Leadership Model that enables managers to adopt a structured approach to effectively manage service process behaviors
- Motivating employees to dramatically increase clients' perception of service by creating and encouraging motivational forces while minimizing or eliminating demotivating elements
To contact us for more information, click here.
Click here for a video clip on the Big Five Process.
Click here for a video clip of the Conceptual Model. |
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