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| Extraordinary Sales Leadership
Bank of New Zealand
Bank Call Center Wins Awards, Revenue, and Loyalty with “Great Customer Conversations”
At Bank of New Zealand, the inbound call center team vowed to be "the best in the world." Now, they bring in 35 percent of the bank's retail business - at a fraction of branch network costs. They won a prestigious international award, across all industries: Silver for Best Customer Service from Contact Center World.
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At CapCom Credit Union, It’s All about Passion and Knowledge
How Capital Community Credit Union attains organic growth in a shrinking economy, doubling and redoubling of sales, and living up to an ambitious mission statement.
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Professional Sports Coaching
Royal Bank of Canada
Observational Coaching Boosts Star Performer RBC Even Higher
Royal Bank of Canada is experiencing positive trends in product and account volumes early in their implementation of Cohen Brown's Observational Coaching across all business lines of RBC Banking.
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OneBankism®
“Our Personal Insurance Call Center is now actually our #2 source of new business leads for our Business Insurance Center, and we’re seeing hundreds of referrals per month.”
- David Fryar, Manager Business/Customer Sales and Service, General Insurance, Suncorp.
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