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Breakthrough Service Performance (BSP)
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Breakthrough Service Performance reinforces the message that sales and service are inextricably intertwined. Breakthrough Service Performance teaches that financial-service providers must constantly reinforce high service standards, develop a culture of superior service delivery, and involve the entire organization in the commitment to delivery superior breakthrough service to achieve Breakthrough Service Performance.
This program also teaches financial-service providers to create constant service excellence through use of micro-behaviors constantly displayed by all staff and reinforced by all managers, so that clients perceive they have received breakthrough service. The goal is to create maximum client satisfaction and eliminate any possibility of client dissatisfaction, thereby improving profitable retentions and increasing bottom-line revenue.
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Click here for a video clip on the Conceptual Model. |
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